|
Business Dilemmas
-Do you need to increase
productivity by giving employees immediate access to the help
they need to do their jobs effectively?
-Do you need to shorten your sales
cycle and improve customer satisfaction by giving your customers
immediate access to sales staff and customer support?
Solution
Instant Queue Manager =
Instant access to helpful experts.
“We are now able to
easily route and manage real-time requests from our web site,
without the need for any complex programming or Java expertise.”
“The logging feature
immediately lets us see who replied to which request and how
many web-based queries we have handled.”
“Instant Queue Manager
instantly puts data at our users’ fingertips so they can do
their jobs faster and better.”
Features and Benefits
Provides a
single source for immediate, expert assistance
-
Increases
employee productivity
-
Improves
customer satisfaction
-
Shortens
sales cycles
-
Minimizes
reliance on trouble tickets
Displays
queues on buddy lists or portal pages
No additional
software on client desktop
Uses Sametime
awareness and chat UI
-
Zero user
training required
-
provides
immediate access to helpful experts via IM
-
Experts
can self-manage their availability to provide help
Distributes
Requests Evenly
Experts may
reply with "canned" responses from a central Notes database
All activity
is logged to central database
-
Provides
metrics on your ability to meet your target service levels
-
Tracks
help desk staff efficiency for use in employee performance
reviews
-
Automatically retains copies of all interactions for
internal auditing and/or external compliance requirements
Instant Queue Manager Data Sheet
Instant Queue Manager PPT
Other Instant Messaging Products:
Instant
Messaging Management
|
